Drilldown: GCXI Metric
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- AppSection (42)
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- Article (6718)
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- Version (4)
- VersionCategory (4)
- VideoGallery (12)
- Videos (676)
- WorkspaceArticle (164)
- All pages (18392)
GCXI Metric > folder:
Chat > Agent 
& calculation :
Caclulated as Queue > Handle Time divided by the sum of Queue > Accepted Agent plus Queue > Consult Received Accepted. or
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics.
& calculation :
Caclulated as Queue > Handle Time divided by the sum of Queue > Accepted Agent plus Queue > Consult Received Accepted. or
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics. Use the filters below to narrow your results.
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displaysInFolder:
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