Drilldown: GCXI Metric
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- All pages (18366)
GCXI Metric > calculation 
:
"iWD\Email\Sent" - "iWD\Email\Unsolicited" - "iWD\Email\Agent Reply" - "iWD\Email\Automated Reply" - "iWD\Email\Sent ACK" or
Calculated based on the Queue > Abandoned Waiting and Queue > Q Customer > Entered metrics.
& usedIn:
Agent Social Engagement Report
:
"iWD\Email\Sent" - "iWD\Email\Unsolicited" - "iWD\Email\Agent Reply" - "iWD\Email\Automated Reply" - "iWD\Email\Sent ACK" or
Calculated based on the Queue > Abandoned Waiting and Queue > Q Customer > Entered metrics.
& usedIn:
Agent Social Engagement Report Use the filters below to narrow your results.
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