Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics. or If "Finished Agent" metric is calculated: Accept Time / Finished Agent. Otherwise: Accept Time / Finished & anchor: QueueCustomerAndConsultsHoldTime

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