Drilldown: GCXI Metric
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GCXI Metric > calculation 
:
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or
Calculated based on the Queue > Abandoned Waiting and Queue > Q Customer > Entered metrics.
& anchor:
ChatThreadThreadAgentMessages
:
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or
Calculated based on the Queue > Abandoned Waiting and Queue > Q Customer > Entered metrics.
& anchor:
ChatThreadThreadAgentMessages Use the filters below to narrow your results.
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