Drilldown: GCXI Metric

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GCXI Metric > internalMetricID : Q_CLEARED or T_ABANDONED_PCT & anchor: BusinessAttributeBACustomerPercentAbandonedWaiting

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type:
Disposition (2)
mediaType:
Chat (2) · Open (sync) (2) · Voice (2)
dataType:
Number (2)
folder:
Business Attribute > BA Customer (2)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID: (Click arrow to add another value)
dbTable:
None (2)
calculation:
Calculated based on the Business Attribute > Abandoned Waiting and Entered metrics. (2)
usedIn:
Contact Center Dashboard (2) · Contact Center Report (2) · Interaction Volume Business Attribute Report (2) · Pre-Agent Termination Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor: (Click arrow to add another value)

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