Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Business Attribute > Wrap Time and Wrap metrics. or Calculated based on the Queue > Accepted Agent and Queue > Q Customer > Offered metrics. & anchor: BusinessAttributeBACustomerAvgWrapTime

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Contact Center Dashboard (2) · Contact Center Report (2) · Interaction Volume Business Attribute Report (2) · Predictive Routing - AHT & QUEUE (2) · Predictive Routing AB Testing Report (2) · Predictive Routing AB Testing Report (Hour) (2)
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