Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder Cloud: None & usedIn: Predictive Routing AB Testing Report (Hour) & anchor: BusinessAttributeBACustomerAvgHandleTime

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type:
Disposition (2)
mediaType:
All (2)
dataType:
Number (2)
folder:
Business Attribute > BA Customer (2)
displaysInFolder:
None (2)
displaysInFolder Cloud: (Click arrow to add another value)
displaysInFolder Premise:
None (2)
internalMetricID:
T_HANDLE_TIME_AVG (2)
dbTable:
None (2)
calculation:
Calculated based on the Business Attribute > Handle Time and Accepted Agent metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor: (Click arrow to add another value)

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