Drilldown: GCXI Metric
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GCXI Metric > calculation 
:
Calculated as the sum of INTERACTION_RESOURCE_FACT_GI2.MEDIATION_DURATION + INTERACTION_RESOURCE_FACT_GI2.TALK_DURATION + INTERACTION_RESOURCE_FACT_GI2.HOLD_DURATION + INTERACTION_RESOURCE_FACT_GI2.AFTER_CALL_WORK_DURATION. or
Calculated based on the Not Ready Time and Active Time Summarized State metrics.
& anchor:
BusinessAttributeBACustomerAvgAbandonedWaitingTime
:
Calculated as the sum of INTERACTION_RESOURCE_FACT_GI2.MEDIATION_DURATION + INTERACTION_RESOURCE_FACT_GI2.TALK_DURATION + INTERACTION_RESOURCE_FACT_GI2.HOLD_DURATION + INTERACTION_RESOURCE_FACT_GI2.AFTER_CALL_WORK_DURATION. or
Calculated based on the Not Ready Time and Active Time Summarized State metrics.
& anchor:
BusinessAttributeBACustomerAvgAbandonedWaitingTime Use the filters below to narrow your results.
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