Drilldown: GCXI Metric
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GCXI Metric > calculation 
:
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or
Calculated based on the Not Ready Time and Active Time Summarized State metrics.
& anchor:
AgentActivitySatisfaction
:
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or
Calculated based on the Not Ready Time and Active Time Summarized State metrics.
& anchor:
AgentActivitySatisfaction Use the filters below to narrow your results.
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