Drilldown: GCXI Metric
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GCXI Metric > calculation 
:
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics. or
Calculated based on the Queue > Abandoned Waiting Time and Queue > Abandoned Waiting metrics.
& anchor:
AgentActivityQueueHoldTime
:
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics. or
Calculated based on the Queue > Abandoned Waiting Time and Queue > Abandoned Waiting metrics.
& anchor:
AgentActivityQueueHoldTime Use the filters below to narrow your results.
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