Drilldown: GCXI Metric
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GCXI Metric > calculation 
:
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics. or
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics.
& anchor:
AgentActivityQueueHoldTime
:
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics. or
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics.
& anchor:
AgentActivityQueueHoldTime Use the filters below to narrow your results.
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