Drilldown: GCXI Metric
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GCXI Metric > calculation 
:
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. or
Calculated based on the Queue > Abandoned Inviting and Queue > Q Customer > Offered metrics.
& anchor:
AgentActivityAvgWrapTime
:
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. or
Calculated based on the Queue > Abandoned Inviting and Queue > Q Customer > Offered metrics.
& anchor:
AgentActivityAvgWrapTime Use the filters below to narrow your results.
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