Drilldown: GCXI Metric
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GCXI Metric > calculation 
:
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or
Calculated based on the Queue > Abandoned Waiting and Queue > Q Customer > Entered metrics.
& anchor:
AgentActivityAccepted
:
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or
Calculated based on the Queue > Abandoned Waiting and Queue > Q Customer > Entered metrics.
& anchor:
AgentActivityAccepted Use the filters below to narrow your results.
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