Drilldown: GCXI Metric

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GCXI Metric > premise: yes & anchor : DetailHandlingAttemptHandlingPredictiveRoutingTransferInitiatedAgent or QueueConsultsConsultNotAccepted

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type:
Detail (2) · Disposition (2)
mediaType:
All (2) · All (except Chat) (2)
dataType:
Number (4)
folder:
Detail > Handling Attempt > Handling Predictive Routing (2) · Queue > Q Consults (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · QC_CONSULT_NOTACCEPTED (2)
dbTable:
None (2) · IF_IRF_GPM_FACT_GI2.TRANSFER_INIT_AGENT (2)
calculation:
None (2) · Calculated as the sum of the Queue > Q Consults > Consult Redirected and Queue > Q Consults > Consult Abandoned Inviting metrics. (2)
usedIn:
None (2) · Predictive Routing Detail Report (2)
cloud:
yes (4)
premise: (Click arrow to add another value)
project:
None (4)
notproject:
None (4)
anchor: (Click arrow to add another value)

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