Drilldown: GCXI Metric
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- Version (4)
- VersionCategory (4)
- VideoGallery (12)
- Videos (676)
- WorkspaceArticle (164)
- All pages (18396)
GCXI Metric > calculation:
Calculated based on the Interaction State > Consult Received Time and Summarized State > Active Time metrics. 
& anchor :
DetailHandlingAttemptHandlingPredictiveRoutingTransferInitiatedAgent or
DetailTransferSourceCustomerEngageTime
& anchor :
DetailHandlingAttemptHandlingPredictiveRoutingTransferInitiatedAgent or
DetailTransferSourceCustomerEngageTime Use the filters below to narrow your results.
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