Drilldown: GCXI Metric

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GCXI Metric > calculation: None & anchor : ChatThreadThreadAgentMessagesSize or DetailTransferTargetCustomerEngageTime

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type:
None (2) · Detail (2)
mediaType:
None (2) · All (2)
dataType:
None (2) · Number (2)
folder:
Chat > Thread (2) · Detail > Transfer (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · T_IRF_RCV_CUSTOMER_TALK_DURATION (2)
dbTable:
AG2_CHAT_THREAD_STATS.MSG_FROM_AGENTS_SIZE (2) · INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_TALK_DURATION_RCV (2)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Transfer Detail Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor: (Click arrow to add another value)

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