Drilldown: GCXI Metric

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GCXI Metric > anchor : ChatSessionInactive or DetailHandlingAttemptHandlingPredictiveRoutingTransferInitiatedAgent or DetailTransferSourceCustomerWrapTime

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type:
None (2) · Detail (2)
mediaType:
None (2) · All (2) · Voice (2)
dataType:
None (2) · Number (2)
folder:
Chat (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (4) · T_IRF_CUSTOMER_WRAP_TIME (2)
dbTable:
AG2_CHAT_STATS_*.SESSIONS_INACTIVE (2) · IF_IRF_GPM_FACT_GI2.TRANSFER_INIT_AGENT (2) · INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_ACW_DURATION (2)
calculation:
None (4)
usedIn:
Async Chat Dashboard (2) · Chat Interaction Stats (2) · Chat Termination Report (2) · Predictive Routing Detail Report (2) · Transfer Detail Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor: (Click arrow to add another value)

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