Drilldown: GCXI Metric

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GCXI Metric > anchor : CallbackDetailCallbackAcceptedTimestamp or DetailHandlingAttemptHandlingPredictiveRoutingTotalDuration

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type:
Detail (4)
mediaType:
All (2) · Chat (2) · Voice (2)
dataType:
Date (2) · Number (2)
folder:
Callback > Detail (2) · Detail > Handling Attempt > Handling Predictive Routing (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · CBF_CALLBACK_ACCEPTED_TS (2)
dbTable:
None (2) · CALLBACK_FACT_GI2.CALLBACK_ACCEPTED_TS_TIME (2)
calculation:
None (2) · Calculated as the sum of IF_IRF_GPM_FACT_GI2.MEDIATION DURATION plus TALK_DURATION, HOLD_DURATION and AFTER_CALL_WORK_DURATION. (2)
usedIn:
Callback Details Report (2) · Predictive Routing Detail Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
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