Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder: None & anchor : AgentStateandReasonSummarizedStatePercentOtherStateTime or DetailTransferTargetCustomerEngageTime

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type:
Detail (2) · Interval (2)
mediaType:
All (4)
dataType:
Number (4)
folder:
Agent > State and Reason > Summarized State (2) · Detail > Transfer (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
IA_UNKNOWN_STATE_TIME_PCT (2) · T_IRF_RCV_CUSTOMER_TALK_DURATION (2)
dbTable:
None (2) · INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_TALK_DURATION_RCV (2)
calculation:
None (2) · Calculated based on the Other State Time and Active Time Summarized State metrics. (2)
usedIn:
Agent Summarized State (2) · Agent Summary Activity Report (Active) (2) · Predictive Routing Agent Occupancy (2) · Predictive Routing Agent Occupancy Report (Interaction Time) (2) · Task Routing Agent Group Summary Activity (2) · Task Routing Agent Summary Activity (2) · Transfer Detail Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor: (Click arrow to add another value)

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