Drilldown: GCXI Metric

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GCXI Metric > anchor : AgentActivityQueuePercentAccepted or DetailHandlingAttemptResponseTime or DetailTransferSourceCustomerEngageTime

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type:
Detail (2) · Disposition (2)
mediaType:
All (4)
dataType:
Number (4)
folder:
Agent > Activity > Queue (2) · Detail > Handling Attempt (2) · Detail > Transfer (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
A_ACCEPTED (2) · IRF_RESPONSE_TIME (2) · T_IRF_CUSTOMER_ENGAGE_TIME (2)
dbTable:
None (2) · AG2_AGENT_QUEUE_[*].ACCEPTED (2) · INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_TALK_DURATION (2)
calculation:
None (4) · Caclulated as the sum of INTERACTION_RESOURCE_FACT_GI2.PREVIOUS_MEDIATION_DURATION + INTERACTION_RESOURCE_FACT_GI2.MEDIATION_DURATION + INTERACTION_RESOURCE_FACT_GI2.RING_DURATION. (2)
usedIn:
None (2) · Interaction Handling Attempt Report (2) · Transfer Detail Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor: (Click arrow to add another value)

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