Drilldown: GCXI Metric

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GCXI Metric > anchor : AgentActivityQueueHoldTime or DetailHandlingAttemptQueueTime or DetailHandlingAttemptRoutingPointTime

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type:
Detail (2) · Disposition (2)
mediaType:
All (2) · Voice (2)
dataType:
Number (4)
folder:
Agent > Activity > Queue (2) · Detail > Handling Attempt (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
A_HOLD_TIME (2) · IRF_QUEUE_TIME (2) · IRF_ROUTING_POINT_TIME (2)
dbTable:
AG2_AGENT_QUEUE_[*].HOLD_TIME (2) · INTERACTION_RESOURCE_FACT_GI2.QUEUE_DURATION (2) · INTERACTION_RESOURCE_FACT_GI2.ROUTING_POINT_DURATION (2)
calculation:
None (4)
usedIn:
Agent Queue Report (2) · Interaction Handling Attempt Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor: (Click arrow to add another value)

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