Drilldown: GCXI Metric

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GCXI Metric > calculation: None & anchor : AgentActivityAccepted or QueueConsultsMaxConsultDistributeTimeFmt

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type:
Disposition (4)
mediaType:
All (2) · All (except Chat) (2)
dataType:
Number (4)
folder:
Agent > Activity (2) · Queue > Q Consults (2)
displaysInFolder:
None (2) · Agent > State and Reason > Interaction State (2) · Designer > Survey (2) · Outbound Contact > Agent Contact (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
A_ACCEPTED (2) · QC_CONSULT_DISTRIBUTED_TIME_MAX (2)
dbTable:
AG2_AGENT_GRP_[*].ACCEPTED (2) · AG2_AGENT_[*].ACCEPTED (2) · AG2_QUEUE_GRP_[*].CONSULT_DISTRIBUTED_TIME_MAX (2) · AG2_QUEUE_[*].CONSULT_DISTRIBUTED_TIME_MAX (2)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Activity (2) · Agent Conduct Report (2) · Agent Group Business Attribute Report (2) · Agent Group Interaction handling Report (2) · Agent Interval Based Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Social Engagement Report (2) · Agent Task Dashboard (2) · Agent Utilization Email Report (2) · Agent Utilization Report (2) · Predictive Routing Agent Dashboard (2) · Predictive Routing Agent Occupancy Report (Active Time & Predictive) (2) · Survey Statistics Report (2) · Task Routing Agent Activity (2) · Task Routing Agent Group Activity (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor: (Click arrow to add another value)

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