Drilldown: GCXI Metric
Use the filters below to narrow your results.
None (4) ·
A_CONFERENCE_INITIATED (2) ·
A_TRANSFER_INIT_AGENT (2) ·
Q_ACCEPTED (2) ·
Q_ACCEPTED_TIME_AVG (2) ·
Q_ENGAGE_TIME_AVG (2) ·
Q_HANDLE_TIME_AVG (2) ·
Q_OFFERED (2) ·
Q_SERVICE_LEVEL_ACC_PCT (2) ·
T_ACCEPTED (2) ·
T_ASA (2) ·
T_ENGAGE_TIME_AVG (2) ·
T_HANDLE_TIME_AVG (2) ·
T_HOLD_TIME_AVG (2) ·
T_WRAP_TIME_AVG (2)
None (6) ·
AG2_AGENT_*.CONFERENCE_ RECEIVED (2) ·
AG2_AGENT_*.XFER_ RECEIVED (2) ·
AG2_AGENT_*.XFER_ACCEPTED_WARM (2) ·
AG2_AGENT_*.XFER_INITIATED_WARM (2) ·
AG2_AGENT_CAMPAIGN_*.CONSULT_RECEIVED_ACCEPTED + AG2_AGENT_*.CONSULT_RECEIVED_ACCEPTED + AG2_I_*.CONSULT_RECEIVED_ACCEPTED (2) ·
AG2_AGENT_GRP_[*].TRANSFER_INIT_AGENT (2) ·
AG2_AGENT_[*].CONFERENCE_INITIATED or AG2_AGENT_GRP_[*].CONFERENCE_INITIATED (2) ·
AG2_AGENT_[*].TRANSFER_INIT_AGENT (2) ·
AG2_ID_*. XFER_ACCEPTED (2) ·
AG2_ID_*. XFER_ACCEPTED_WARM (2) ·
AG2_ID_*.ACCEPTED (2) ·
AG2_ID_*.TRANSFER_INIT_AGENT (2) ·
AG2_ID_*.XFER_ INIT_AGENT_WARM (2) ·
AG2_QUEUE_GRP_[*].ACCEPTED (2) ·
AG2_QUEUE_[*].ACCEPTED (2)
None (6) ·
Caclulated as Queue > Handle Time divided by the sum of Queue > Accepted Agent plus Queue > Consult Received Accepted. (2) ·
Calculated as the difference between the Transfer Accepted and Transfer Accepted Warm metrics. (2) ·
Calculated as the difference between the Transfer Initiated Agent and Transfer Initiated Agent Warm metrics. (2) ·
Calculated as the difference between the Transfer Initiated Agent and Transfer Initiated Warm metrics. (2) ·
Calculated as the difference between the Transfer Received Accepted and Transfer Received Accepted Warm metrics. (2) ·
Calculated based on the Business Attribute > Avg Accept Time Agent metric. (2) ·
Calculated based on the Business Attribute > Engage Time and Accepted Agent metrics. (2) ·
Calculated based on the Business Attribute > Handle Time and Accepted Agent metrics. (2) ·
Calculated based on the Business Attribute > Hold Time and Hold metrics. (2) ·
Calculated based on the Business Attribute > Wrap Time and Wrap metrics. (2) ·
Calculated based on the Conference Accepted Time and Conference Received Accepted metrics. (2) ·
Calculated based on the Queue > Accept Time and Queue > Accepted metrics. (2) ·
Calculated based on the Queue > Accepted in Threshold and Queue > Q Customer > Offered metrics. (2) ·
Calculated based on the Queue > Entered and Queue > Short Abandoned Waiting metrics. (2) ·
Calculated based on the Queue > Q Customer > Engage Time and Queue > Accepted Agent metrics. (2) ·
Calculated based on the Transfer Accepted and Transfer Accepted Time metrics, as follows: Transfer Accepted Time / Transfer Accepted (2) ·
Calculated based on the Transfer Accepted Time and Transfer Received Accepted metrics. (2) ·
Calculated based on the Transfer Initiated Time and Transfer Initiated Agent metrics. (2)
AgentActivityAvgConferenceAcceptedHandleTime (2) ·
AgentActivityAvgTransferAcceptedHandleTime (2) ·
AgentActivityAvgTransferInitiatedHandleTime (2) ·
AgentActivityConferenceInitiated (2) ·
AgentActivityConferenceOffered (2) ·
AgentActivityConsultOffered (2) ·
AgentActivityTransferAcceptedCold (2) ·
AgentActivityTransferAcceptedWarm (2) ·
AgentActivityTransferInitiatedAgent (2) ·
AgentActivityTransferInitiatedAgentCold (2) ·
AgentActivityTransferInitiatedAgentWarm (2) ·
AgentActivityTransferOffered (2) ·
BusinessAttributeBAConsultsAvgTransferAcceptedHandleTime (2) ·
BusinessAttributeBACustomerAccepted (2) ·
BusinessAttributeBACustomerASA (2) ·
BusinessAttributeBACustomerAvgEngageTime (2) ·
BusinessAttributeBACustomerAvgHandleTime (2) ·
BusinessAttributeBACustomerAvgHoldTime (2) ·
BusinessAttributeBACustomerAvgWrapTime (2) ·
BusinessAttributeBACustomerTransferAccepted (2) ·
BusinessAttributeBACustomerTransferAcceptedCold (2) ·
BusinessAttributeBACustomerTransferAcceptedWarm (2) ·
BusinessAttributeBACustomerTransferInitiatedAgent (2) ·
BusinessAttributeBACustomerTransferInitiatedCold (2) ·
BusinessAttributeBACustomerTransferInitiatedWarm (2) ·
QueueAccepted (2) ·
QueueAvgAcceptTime (2) ·
QueueCustomerAvgEngageTime (2) ·
QueueCustomerAvgHandleTime (2) ·
QueueCustomerOffered (2) ·
QueuePercentAcceptServiceLevel (2)
Showing below up to 6 results in range #1 to #6.
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