Drilldown: GCXI Metric
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None (6) ·
Calculated as the difference between the values of the Designer > Offered and Designer > Accepted metrics. (2) ·
Calculated as the sum of all agent scores for agents who handled an interaction routed by GPR, divided by the total number of interactions. (2) ·
Calculated based on the value of the Business Attribute > BA Predictive Routing > Error and the value of Business Attribute > BA Predictive Routing > Active metrics. (2) ·
Calculated based on the value of the Designer > Accepted (Agent > Activity > Accepted) metric. (2)
AgentActivityAccepted (2) ·
BusinessAttributeBACustomerAccepted (2) ·
BusinessAttributeBAPredictiveRoutingAvgAgentScore (2) ·
BusinessAttributeBAPredictiveRoutingPercentError (2) ·
BusinessAttributeBAPredictiveRoutingTurnaroundTime (2) ·
DesignerNoInputError (2) ·
DesignerNoMatchError (2) ·
DesignerNotAccepted (2) ·
DesignerPercentAccepted (2)
Showing below up to 6 results in range #1 to #6.
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