Drilldown: GCXI Metric
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None (6) ·
Calculated as the difference between the Transfer Accepted and Transfer Accepted Warm metrics. (2) ·
Calculated as the difference between the Transfer Initiated Agent and Transfer Initiated Warm metrics. (2) ·
Calculated as the difference between the values of the Designer > Offered and Designer > Accepted metrics. (2) ·
Calculated based on the Transfer Accepted and Transfer Accepted Time metrics, as follows: Transfer Accepted Time / Transfer Accepted (2) ·
Calculated based on the value of the Designer > Accepted (Agent > Activity > Accepted) metric. (2)
AgentActivityAccepted (2) ·
BusinessAttributeBAConsultsAvgTransferAcceptedHandleTime (2) ·
BusinessAttributeBACustomerTransferAccepted (2) ·
BusinessAttributeBACustomerTransferAcceptedCold (2) ·
BusinessAttributeBACustomerTransferAcceptedWarm (2) ·
BusinessAttributeBACustomerTransferInitiatedAgent (2) ·
BusinessAttributeBACustomerTransferInitiatedCold (2) ·
BusinessAttributeBACustomerTransferInitiatedWarm (2) ·
DesignerNoInputError (2) ·
DesignerNoMatchError (2) ·
DesignerNotAccepted (2) ·
DesignerPercentAccepted (2)
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