Drilldown: GCXI Metric
Use the filters below to narrow your results.
None (4) ·
AG2_AGENT_GRP_[*].ACCEPTED (2) ·
AG2_AGENT_[*].ACCEPTED (2) ·
AG2_CAMPAIGN_[*].ANSWERS (2) ·
AG2_CAMPAIGN_[*].ANSW_MACHINE (2) ·
AG2_CAMPAIGN_[*].ATTEMPTS (2) ·
AG2_CAMPAIGN_[*].BUSY (2) ·
AG2_CAMPAIGN_[*].DIAL_DROPPED (2) ·
AG2_CAMPAIGN_[*].FAXMODEM_DETECT (2) ·
AG2_CAMPAIGN_[*].NO_ANSWER (2) ·
AG2_CAMPAIGN_[*].OVERDIAL (2) ·
AG2_ID_*.ABANDONED (2) ·
AG2_SDR_SURVEY_*.NO_INPUT_ERROR (2)
None (8) ·
Calculated as the difference between the values of the Designer > Offered and Designer > Accepted metrics. (2) ·
Calculated based on the Contact Attempt > CPD Dial Time and Contact Attempt > CPD Dial metrics. (2) ·
Calculated based on the Contact Attempt > CPD Time and Contact Attempt > CPD metrics. (2) ·
Calculated based on the Contact Attempt > CPD Transfer Time and Contact Attempt > CPD Transfer metrics. (2) ·
Calculated based on the value of the Designer > Accepted (Agent > Activity > Accepted) metric. (2)
AgentActivityAccepted (2) ·
BusinessAttributeBACustomerAbandonedWaiting (2) ·
DesignerNoInputError (2) ·
DesignerNoMatchError (2) ·
DesignerNotAccepted (2) ·
DesignerPercentAccepted (2) ·
OutboundContactAccepted (2) ·
OutboundContactContactAttemptAnsweringMachineDetected (2) ·
OutboundContactContactAttemptAttempts (2) ·
OutboundContactContactAttemptAvgCPDDialTime (2) ·
OutboundContactContactAttemptAvgCPDTime (2) ·
OutboundContactContactAttemptAvgCPDTransferTime (2) ·
OutboundContactContactAttemptBusyCampaign (2) ·
OutboundContactContactAttemptDialDropped (2) ·
OutboundContactContactAttemptFaxModemDetected (2) ·
OutboundContactContactAttemptNotAccepted (2) ·
OutboundContactContactAttemptOverdial (2)
Showing below up to 8 results in range #1 to #8.
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