Drilldown: GCXI Metric
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None (2) ·
CA_ANSWERS (2) ·
CA_ANSW_MACHINE (2) ·
CA_ATTEMPTS (2) ·
CA_AVG_CPD_TIME_MS (2) ·
CA_AVG_CPD_TRANSFER_TIME_MS (2) ·
CA_BUSY (2) ·
CA_CPD_DIAL_TIME_AVG_MS (2) ·
CA_DIAL_DROPPED (2) ·
CA_FAXMODEM_DETECT (2) ·
CA_NO_ANSWER (2) ·
CA_OVERDIAL (2) ·
T_ABANDONED (2) ·
T_ACCEPTED (2) ·
T_ACCEPTED_TIME_AVG (2)
None (4) ·
AG2_CAMPAIGN_[*].ANSWERS (2) ·
AG2_CAMPAIGN_[*].ANSW_MACHINE (2) ·
AG2_CAMPAIGN_[*].ATTEMPTS (2) ·
AG2_CAMPAIGN_[*].BUSY (2) ·
AG2_CAMPAIGN_[*].DIAL_DROPPED (2) ·
AG2_CAMPAIGN_[*].FAXMODEM_DETECT (2) ·
AG2_CAMPAIGN_[*].NO_ANSWER (2) ·
AG2_CAMPAIGN_[*].OVERDIAL (2) ·
AG2_ID_*.ABANDONED (2) ·
AG2_ID_*.ACCEPTED (2)
None (4) ·
Calculated as the sum of all agent scores for agents who handled an interaction routed by GPR, divided by the total number of interactions. (2) ·
Calculated based on the Business Attribute > Accept Time and Accepted metrics. (2) ·
Calculated based on the Business Attribute > BA Customer > Accepted and Business Attribute > BA Predictive Routing > Turnaround Time metrics. (2) ·
Calculated based on the Contact Attempt > CPD Dial Time and Contact Attempt > CPD Dial metrics. (2) ·
Calculated based on the Contact Attempt > CPD Time and Contact Attempt > CPD metrics. (2) ·
Calculated based on the Contact Attempt > CPD Transfer Time and Contact Attempt > CPD Transfer metrics. (2) ·
Calculated based on the value of the Business Attribute > BA Predictive Routing > Error and the value of Business Attribute > BA Predictive Routing > Active metrics. (2)
BusinessAttributeBACustomerAbandonedWaiting (2) ·
BusinessAttributeBACustomerAccepted (2) ·
BusinessAttributeBACustomerAvgAcceptTime (2) ·
BusinessAttributeBAPredictiveRoutingAvgAgentScore (2) ·
BusinessAttributeBAPredictiveRoutingAvgTurnaroundTime (2) ·
BusinessAttributeBAPredictiveRoutingPercentError (2) ·
OutboundContactAccepted (2) ·
OutboundContactContactAttemptAnsweringMachineDetected (2) ·
OutboundContactContactAttemptAttempts (2) ·
OutboundContactContactAttemptAvgCPDDialTime (2) ·
OutboundContactContactAttemptAvgCPDTime (2) ·
OutboundContactContactAttemptAvgCPDTransferTime (2) ·
OutboundContactContactAttemptBusyCampaign (2) ·
OutboundContactContactAttemptDialDropped (2) ·
OutboundContactContactAttemptFaxModemDetected (2) ·
OutboundContactContactAttemptNotAccepted (2) ·
OutboundContactContactAttemptOverdial (2)
Showing below up to 4 results in range #1 to #4.
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