Drilldown: GCXI Metric
Use the filters below to narrow your results.
None (8) ·
AG2_BGS_SESSION_*.CUSTOMER_TERMINATED (2) ·
AG2_BGS_SESSION_*.FAILED (2) ·
AG2_BGS_SESSION_*.INITIATED (2) ·
AG2_BGS_SESSION_*.MESSAGES_RECEIVED (2) ·
AG2_BGS_SESSION_*.MESSAGES_SENT (2) ·
AG2_BGS_SESSION_*.SESSION_TIME (2) ·
AG2_CHAT_STATS_*.BOTS (2) ·
AG2_CHAT_STATS_*.SESSIONS (2) ·
AG2_CHAT_STATS_*.SESSIONS_WITH_BOT (2) ·
AG2_CHAT_STATS_*.SESSION_ONLY_WITH_BOT (2) ·
AG2_ID_*.ACCEPTED (2) ·
AG2_QUEUE_GRP_[*].ACCEPTED (2) ·
AG2_QUEUE_[*].ACCEPTED (2)
None (8) ·
Caclulated as Queue > Handle Time divided by the sum of Queue > Accepted Agent plus Queue > Consult Received Accepted. (2) ·
Calculated as the difference between the values of the Chat Bot > Initiated and Chat Bot > Rejected metrics. (2) ·
Calculated as the value of the Chat > Bot Sessions metric divided by the value of the Chat > Sessions with Bot metric. (2) ·
Calculated based on the Business Attribute > Avg Accept Time Agent metric. (2) ·
Calculated based on the Business Attribute > Engage Time and Accepted Agent metrics. (2) ·
Calculated based on the Business Attribute > Handle Time and Accepted Agent metrics. (2) ·
Calculated based on the Business Attribute > Hold Time and Hold metrics. (2) ·
Calculated based on the Business Attribute > Wrap Time and Wrap metrics. (2) ·
Calculated based on the Chat > Session Only with Bots and Chat > Media Session metrics. (2) ·
Calculated based on the Chat > Session with Bot and Chat > Media Session metrics. (2) ·
Calculated based on the Queue > Accept Time and Queue > Accepted metrics. (2) ·
Calculated based on the Queue > Accepted in Threshold and Queue > Q Customer > Offered metrics. (2) ·
Calculated based on the Queue > Entered and Queue > Short Abandoned Waiting metrics. (2) ·
Calculated based on the Queue > Q Customer > Engage Time and Queue > Accepted Agent metrics. (2) ·
Calculated based on the value of the Chat Bot > Session Time metric. (2)
BusinessAttributeBACustomerAccepted (2) ·
BusinessAttributeBACustomerASA (2) ·
BusinessAttributeBACustomerAvgEngageTime (2) ·
BusinessAttributeBACustomerAvgHandleTime (2) ·
BusinessAttributeBACustomerAvgHoldTime (2) ·
BusinessAttributeBACustomerAvgWrapTime (2) ·
ChatAvgBotsperSessionwithBot (2) ·
ChatBotAvgSessionTime (2) ·
ChatBotCustomerTerminated (2) ·
ChatBotFailed (2) ·
ChatBotInitiated (2) ·
ChatBotMessagesReceived (2) ·
ChatBotMessagesSent (2) ·
ChatBotSession (2) ·
ChatBotSessionTime (2) ·
ChatBotStarted (2) ·
ChatMediaSession (2) ·
ChatPercentSessionOnlywithBot (2) ·
ChatPercentSessionwithBot (2) ·
ChatSessionOnlywithBot (2) ·
ChatSessionwithBot (2) ·
QueueAccepted (2) ·
QueueAvgAcceptTime (2) ·
QueueCustomerAvgEngageTime (2) ·
QueueCustomerAvgHandleTime (2) ·
QueueCustomerOffered (2) ·
QueuePercentAcceptServiceLevel (2)
Showing below up to 8 results in range #1 to #8.
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