Drilldown: GCXI Metric
Use the filters below to narrow your results.
None (6) ·
AG2_BGS_SESSION_*.CUSTOMER_TERMINATED (2) ·
AG2_BGS_SESSION_*.FAILED (2) ·
AG2_BGS_SESSION_*.INITIATED (2) ·
AG2_BGS_SESSION_*.MESSAGES_RECEIVED (2) ·
AG2_BGS_SESSION_*.MESSAGES_SENT (2) ·
AG2_BGS_SESSION_*.SESSION_TIME (2) ·
AG2_CHAT_STATS_*.BOTS (2) ·
AG2_CHAT_STATS_*.SESSIONS (2) ·
AG2_CHAT_STATS_*.SESSIONS_WITH_BOT (2) ·
AG2_CHAT_STATS_*.SESSION_ONLY_WITH_BOT (2) ·
IWD_AGG_TASK_EMAIL.CMPL_QA_REVIEW_COUNT (2) ·
IWD_AGG_TASK_EMAIL.CMPL_TASK_COUNT (2) ·
IWD_AGG_TASK_EMAIL.NEW_TASK_COUNT (2) ·
IWD_AGG_TASK_EMAIL.TOTAL_PENDING_TASK_COUNT (2)
None (6) ·
"iWD\Email\Sent" - "iWD\Email\Sent ACK" (2) ·
"iWD\Email\Sent" - "iWD\Email\Unsolicited" - "iWD\Email\Agent Reply" - "iWD\Email\Automated Reply" - "iWD\Email\Sent ACK" (2) ·
"iWD\Email\Unsolicited" - "iWD\Email\Unsolicited QA Review" (2) ·
Calculated as iWD > Email > Agent Reply - iWD > Email > Agent Reply QA Review (2) ·
Calculated as iWD > Email > Sent QA Review / iWD > Email > Sent without ACK (2) ·
Calculated as the difference between the values of the Chat Bot > Initiated and Chat Bot > Rejected metrics. (2) ·
Calculated as the value of the Chat > Bot Sessions metric divided by the value of the Chat > Sessions with Bot metric. (2) ·
Calculated based on the Chat > Session Only with Bots and Chat > Media Session metrics. (2) ·
Calculated based on the Chat > Session with Bot and Chat > Media Session metrics. (2) ·
Calculated based on the value of the Chat Bot > Session Time metric. (2) ·
Sum("CMPL_QA_REVIEW_COUNT") (2) ·
Sum("NEW_TASK_COUNT") (2) ·
Sum(IF("iWD\Agent\Interaction Subtype"@"Interaction Subtype" = "OutboundAcknowledgement", "CMPL_TASK_COUNT", 0)) (2) ·
Sum(IF("iWD\Agent\Interaction Subtype"@"Interaction Subtype" = "OutboundNew", "CMPL_QA_REVIEW_COUNT", 0)) (2) ·
Sum(IF("iWD\Agent\Interaction Subtype"@"Interaction Subtype" = "OutboundNew", "CMPL_TASK_COUNT", 0)) (2) ·
Sum(IF("iWD\Agent\Interaction Type"@"Interaction Type" = "Outbound", "CMPL_TASK_COUNT", 0)) (2) ·
SumPendings("TOTAL_PENDING_TASK_COUNT") (2)
ChatAvgBotsperSessionwithBot (2) ·
ChatBotAvgSessionTime (2) ·
ChatBotCustomerTerminated (2) ·
ChatBotFailed (2) ·
ChatBotInitiated (2) ·
ChatBotMessagesReceived (2) ·
ChatBotMessagesSent (2) ·
ChatBotSession (2) ·
ChatBotSessionTime (2) ·
ChatBotStarted (2) ·
ChatMediaSession (2) ·
ChatPercentSessionOnlywithBot (2) ·
ChatPercentSessionwithBot (2) ·
ChatSessionOnlywithBot (2) ·
ChatSessionwithBot (2) ·
iWDEmailAgentReply (2) ·
iWDEmailAgentReplyQAReview (2) ·
iWDEmailAgentReplywithoutQAReview (2) ·
iWDEmailAutomatedReply (2) ·
iWDEmailNew (2) ·
iWDEmailOther (2) ·
iWDEmailPending (2) ·
iWDEmailPercentSentQAReview (2) ·
iWDEmailSent (2) ·
iWDEmailSentACK (2) ·
iWDEmailSentQAReview (2) ·
iWDEmailSentwithoutACK (2) ·
iWDEmailUnsolicited (2) ·
iWDEmailUnsolicitedQAReview (2) ·
iWDEmailUnsolicitedwithoutQAReview (2)
Showing below up to 6 results in range #1 to #6.
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