Drilldown: GCXI Metric
Use the filters below to narrow your results.
None (6) ·
AG2_BGS_SESSION_*.CUSTOMER_TERMINATED (2) ·
AG2_BGS_SESSION_*.FAILED (2) ·
AG2_BGS_SESSION_*.INITIATED (2) ·
AG2_BGS_SESSION_*.MESSAGES_RECEIVED (2) ·
AG2_BGS_SESSION_*.MESSAGES_SENT (2) ·
AG2_BGS_SESSION_*.SESSION_TIME (2) ·
AG2_CAMPAIGN_[*].ANSWERS (2) ·
AG2_CAMPAIGN_[*].ANSW_MACHINE (2) ·
AG2_CAMPAIGN_[*].ATTEMPTS (2) ·
AG2_CAMPAIGN_[*].BUSY (2) ·
AG2_CAMPAIGN_[*].DIAL_DROPPED (2) ·
AG2_CAMPAIGN_[*].FAXMODEM_DETECT (2) ·
AG2_CAMPAIGN_[*].NO_ANSWER (2) ·
AG2_CAMPAIGN_[*].OVERDIAL (2) ·
AG2_CHAT_STATS_*.BOTS (2) ·
AG2_CHAT_STATS_*.SESSIONS (2) ·
AG2_CHAT_STATS_*.SESSIONS_WITH_BOT (2) ·
AG2_CHAT_STATS_*.SESSION_ONLY_WITH_BOT (2) ·
AG2_ID_*.ABANDONED (2)
None (8) ·
Calculated as the difference between the values of the Chat Bot > Initiated and Chat Bot > Rejected metrics. (2) ·
Calculated as the value of the Chat > Bot Sessions metric divided by the value of the Chat > Sessions with Bot metric. (2) ·
Calculated based on the Chat > Session Only with Bots and Chat > Media Session metrics. (2) ·
Calculated based on the Chat > Session with Bot and Chat > Media Session metrics. (2) ·
Calculated based on the Contact Attempt > CPD Dial Time and Contact Attempt > CPD Dial metrics. (2) ·
Calculated based on the Contact Attempt > CPD Time and Contact Attempt > CPD metrics. (2) ·
Calculated based on the Contact Attempt > CPD Transfer Time and Contact Attempt > CPD Transfer metrics. (2) ·
Calculated based on the value of the Chat Bot > Session Time metric. (2)
BusinessAttributeBACustomerAbandonedWaiting (2) ·
ChatAvgBotsperSessionwithBot (2) ·
ChatBotAvgSessionTime (2) ·
ChatBotCustomerTerminated (2) ·
ChatBotFailed (2) ·
ChatBotInitiated (2) ·
ChatBotMessagesReceived (2) ·
ChatBotMessagesSent (2) ·
ChatBotSession (2) ·
ChatBotSessionTime (2) ·
ChatBotStarted (2) ·
ChatMediaSession (2) ·
ChatPercentSessionOnlywithBot (2) ·
ChatPercentSessionwithBot (2) ·
ChatSessionOnlywithBot (2) ·
ChatSessionwithBot (2) ·
OutboundContactAccepted (2) ·
OutboundContactContactAttemptAnsweringMachineDetected (2) ·
OutboundContactContactAttemptAttempts (2) ·
OutboundContactContactAttemptAvgCPDDialTime (2) ·
OutboundContactContactAttemptAvgCPDTime (2) ·
OutboundContactContactAttemptAvgCPDTransferTime (2) ·
OutboundContactContactAttemptBusyCampaign (2) ·
OutboundContactContactAttemptDialDropped (2) ·
OutboundContactContactAttemptFaxModemDetected (2) ·
OutboundContactContactAttemptNotAccepted (2) ·
OutboundContactContactAttemptOverdial (2)
Showing below up to 8 results in range #1 to #8.
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