Drilldown: GCXI Metric
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None (6) ·
AG2_AGENT_*.CONFERENCE_ RECEIVED (2) ·
AG2_AGENT_*.XFER_ RECEIVED (2) ·
AG2_AGENT_*.XFER_ACCEPTED_WARM (2) ·
AG2_AGENT_*.XFER_INITIATED_WARM (2) ·
AG2_AGENT_CAMPAIGN_*.CONSULT_RECEIVED_ACCEPTED + AG2_AGENT_*.CONSULT_RECEIVED_ACCEPTED + AG2_I_*.CONSULT_RECEIVED_ACCEPTED (2) ·
AG2_AGENT_[*].CONFERENCE_INITIATED or AG2_AGENT_GRP_[*].CONFERENCE_INITIATED (2) ·
AG2_ID_*. XFER_ACCEPTED (2) ·
AG2_ID_*. XFER_ACCEPTED_WARM (2) ·
AG2_ID_*.ACCEPTED (2) ·
AG2_ID_*.TRANSFER_INIT_AGENT (2)
None (4) ·
Calculated as the difference between the Transfer Accepted and Transfer Accepted Warm metrics. (2) ·
Calculated as the difference between the Transfer Initiated Agent and Transfer Initiated Agent Warm metrics. (2) ·
Calculated as the difference between the Transfer Received Accepted and Transfer Received Accepted Warm metrics. (2) ·
Calculated as the sum of all agent scores for agents who handled an interaction routed by GPR, divided by the total number of interactions. (2) ·
Calculated based on the (BA Customer >) Entered and Short Abandoned Waiting metrics. (2) ·
Calculated based on the Business Attribute > Accept Time and Accepted metrics. (2) ·
Calculated based on the Business Attribute > BA Customer > Accepted and Business Attribute > BA Predictive Routing > Turnaround Time metrics. (2) ·
Calculated based on the Conference Accepted Time and Conference Received Accepted metrics. (2) ·
Calculated based on the Queue > Queue Predictive Routing > Active and Queue > Queue Predictive Routing > Error metrics. (2) ·
Calculated based on the Transfer Accepted Time and Transfer Received Accepted metrics. (2) ·
Calculated based on the Transfer Initiated Time and Transfer Initiated Agent metrics. (2) ·
Calculated based on the value of the Business Attribute > BA Predictive Routing > Error and the value of Business Attribute > BA Predictive Routing > Active metrics. (2)
AgentActivityAvgConferenceAcceptedHandleTime (2) ·
AgentActivityAvgTransferAcceptedHandleTime (2) ·
AgentActivityAvgTransferInitiatedHandleTime (2) ·
AgentActivityConferenceInitiated (2) ·
AgentActivityConferenceOffered (2) ·
AgentActivityConsultOffered (2) ·
AgentActivityTransferAcceptedCold (2) ·
AgentActivityTransferAcceptedWarm (2) ·
AgentActivityTransferInitiatedAgentCold (2) ·
AgentActivityTransferInitiatedAgentWarm (2) ·
AgentActivityTransferOffered (2) ·
BusinessAttributeBACustomerAccepted (2) ·
BusinessAttributeBACustomerAvgAcceptTime (2) ·
BusinessAttributeBACustomerOffered (2) ·
BusinessAttributeBACustomerTransferAccepted (2) ·
BusinessAttributeBACustomerTransferAcceptedCold (2) ·
BusinessAttributeBACustomerTransferAcceptedWarm (2) ·
BusinessAttributeBACustomerTransferInitiatedAgent (2) ·
BusinessAttributeBAPredictiveRoutingAvgAgentScore (2) ·
BusinessAttributeBAPredictiveRoutingAvgTurnaroundTime (2) ·
BusinessAttributeBAPredictiveRoutingPercentError (2) ·
QueueQueuePredictiveRoutingPercentError (2)
Showing below up to 6 results in range #1 to #6.
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