Drilldown: GCXI Metric
GCXI Metric > usedIn :
Agent Transfer Summary Report or
Bot Dashboard or
Interaction Traffic Group Report
Use the filters below to narrow your results.
None (10) ·
AG2_AGENT_*.CONFERENCE_ RECEIVED (2) ·
AG2_AGENT_*.XFER_ RECEIVED (2) ·
AG2_AGENT_*.XFER_ACCEPTED_WARM (2) ·
AG2_AGENT_*.XFER_INITIATED_WARM (2) ·
AG2_AGENT_CAMPAIGN_*.CONSULT_RECEIVED_ACCEPTED + AG2_AGENT_*.CONSULT_RECEIVED_ACCEPTED + AG2_I_*.CONSULT_RECEIVED_ACCEPTED (2) ·
AG2_AGENT_[*].CONFERENCE_INITIATED or AG2_AGENT_GRP_[*].CONFERENCE_INITIATED (2) ·
AG2_BGS_SESSION_*.CUSTOMER_TERMINATED (2) ·
AG2_BGS_SESSION_*.FAILED (2) ·
AG2_BGS_SESSION_*.INITIATED (2) ·
AG2_BGS_SESSION_*.MESSAGES_RECEIVED (2) ·
AG2_BGS_SESSION_*.MESSAGES_SENT (2) ·
AG2_BGS_SESSION_*.SESSION_TIME (2) ·
AG2_CHAT_STATS_*.BOTS (2) ·
AG2_CHAT_STATS_*.SESSIONS (2) ·
AG2_CHAT_STATS_*.SESSIONS_WITH_BOT (2) ·
AG2_CHAT_STATS_*.SESSION_ONLY_WITH_BOT (2) ·
AG2_ID_*. XFER_ACCEPTED (2) ·
AG2_ID_*. XFER_ACCEPTED_WARM (2) ·
AG2_ID_*.TRANSFER_INIT_AGENT (2) ·
AG2_QUEUE_GRP_[*].ABANDONED (2) ·
AG2_QUEUE_GRP_[*].ABANDONED_SHORT (2) ·
AG2_QUEUE_GRP_[*].ACCEPTED (2) ·
AG2_QUEUE_GRP_[*].DISTRIBUTED_ (2) ·
AG2_QUEUE_[*].ABANDONED (2) ·
AG2_QUEUE_[*].ABANDONED_SHORT (2) ·
AG2_QUEUE_[*].ACCEPTED (2) ·
AG2_QUEUE_[*].DISTRIBUTED_ (2)
None (10) ·
Calculated as the difference between the Transfer Accepted and Transfer Accepted Warm metrics. (2) ·
Calculated as the difference between the Transfer Initiated Agent and Transfer Initiated Agent Warm metrics. (2) ·
Calculated as the difference between the Transfer Received Accepted and Transfer Received Accepted Warm metrics. (2) ·
Calculated as the difference between the values of the Chat Bot > Initiated and Chat Bot > Rejected metrics. (2) ·
Calculated as the value of the Chat > Bot Sessions metric divided by the value of the Chat > Sessions with Bot metric. (2) ·
Calculated based on the Chat > Session Only with Bots and Chat > Media Session metrics. (2) ·
Calculated based on the Chat > Session with Bot and Chat > Media Session metrics. (2) ·
Calculated based on the Conference Accepted Time and Conference Received Accepted metrics. (2) ·
Calculated based on the Queue > Abandoned Waiting Time and Queue > Abandoned Waiting metrics. (2) ·
Calculated based on the Queue > Accept Time and Queue > Accepted metrics. (2) ·
Calculated based on the Queue > Accepted in Threshold and Queue > Q Customer > Offered metrics. (2) ·
Calculated based on the Queue > Entered and Queue > Short Abandoned Waiting metrics. (2) ·
Calculated based on the Transfer Accepted Time and Transfer Received Accepted metrics. (2) ·
Calculated based on the Transfer Initiated Time and Transfer Initiated Agent metrics. (2) ·
Calculated based on the value of the Chat Bot > Session Time metric. (2)
AgentActivityAvgConferenceAcceptedHandleTime (2) ·
AgentActivityAvgTransferAcceptedHandleTime (2) ·
AgentActivityAvgTransferInitiatedHandleTime (2) ·
AgentActivityConferenceInitiated (2) ·
AgentActivityConferenceOffered (2) ·
AgentActivityConsultOffered (2) ·
AgentActivityTransferAcceptedCold (2) ·
AgentActivityTransferAcceptedWarm (2) ·
AgentActivityTransferInitiatedAgentCold (2) ·
AgentActivityTransferInitiatedAgentWarm (2) ·
AgentActivityTransferOffered (2) ·
BusinessAttributeBACustomerTransferAccepted (2) ·
BusinessAttributeBACustomerTransferAcceptedCold (2) ·
BusinessAttributeBACustomerTransferAcceptedWarm (2) ·
BusinessAttributeBACustomerTransferInitiatedAgent (2) ·
ChatAvgBotsperSessionwithBot (2) ·
ChatBotAvgSessionTime (2) ·
ChatBotCustomerTerminated (2) ·
ChatBotFailed (2) ·
ChatBotInitiated (2) ·
ChatBotMessagesReceived (2) ·
ChatBotMessagesSent (2) ·
ChatBotSession (2) ·
ChatBotSessionTime (2) ·
ChatBotStarted (2) ·
ChatMediaSession (2) ·
ChatPercentSessionOnlywithBot (2) ·
ChatPercentSessionwithBot (2) ·
ChatSessionOnlywithBot (2) ·
ChatSessionwithBot (2) ·
QueueAbandonedWaiting (2) ·
QueueAccepted (2) ·
QueueAvgAbandonedWaitingTime (2) ·
QueueAvgAcceptTime (2) ·
QueueCustomerDistributed (2) ·
QueueCustomerOffered (2) ·
QueuePercentAcceptServiceLevel (2) ·
QueueShortAbandonedWaiting (2)
Showing below up to 10 results in range #1 to #10.
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