Drilldown: GCXI Metric
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None (6) ·
AG2_AGENT_CAMPAIGN_[*].PREVIEW_TIME (2) ·
AG2_AGENT_GRP_[*].ACCEPTED (2) ·
AG2_AGENT_GRP_[*].HOLD_TIME (2) ·
AG2_AGENT_QUEUE_[*].WRAP_TIME (2) ·
AG2_AGENT_[*].ACCEPTED (2) ·
AG2_AGENT_[*].ENGAGE_TIME or AG2_AGENT_GRP_[*].ENGAGE_TIME (2) ·
AG2_AGENT_[*].HOLD_TIME (2) ·
AG2_SDR_SURVEY_*.NO_INPUT_ERROR (2) ·
Calculated based on the Wrap Time and Wrap Activity metrics. (2)
None (6) ·
Calculated as Engage Time divided by Accepted Agent metrics. (2) ·
Calculated as Handle Time divided by the sum of Accepted Interactions and Received Consultations. (2) ·
Calculated as the difference between the values of the Designer > Offered and Designer > Accepted metrics. (2) ·
Calculated based on the Agent Contact > Preview Time and Agent Contact > Preview metrics. (2) ·
Calculated based on the following metrics from the Outbound Contact > Agent Contact folder: Handle Time, Accepted, and Consult Received Accepted. (2) ·
Calculated based on the Hold and Hold Time Activity metrics. (2) ·
Calculated based on the value of the Designer > Accepted (Agent > Activity > Accepted) metric. (2)
AgentActivityAccepted (2) ·
AgentActivityAvgEngageTime (2) ·
AgentActivityAvgHandleTime (2) ·
AgentActivityAvgHoldTime (2) ·
AgentActivityAvgWrapTime (2) ·
AgentActivityEngageTime (2) ·
AgentActivityHoldTime (2) ·
AgentActivityWrapTime (2) ·
DesignerNoInputError (2) ·
DesignerNoMatchError (2) ·
DesignerNotAccepted (2) ·
DesignerPercentAccepted (2) ·
OutboundContactAcgHandleTime (2) ·
OutboundContactAgentContactAvgPreviewTime (2) ·
OutboundContactAgentContactPreviewTime (2)
Showing below up to 6 results in range #1 to #6.
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