Drilldown: GCXI Metric
Use the filters below to narrow your results.
None (2) ·
A_CA_HANDLE_TIME_AVG (2) ·
A_CA_PREVIEW_TIME_AVG (2) ·
A_ENGAGE_TIME (2) ·
A_ENGAGE_TIME_AVG (2) ·
A_HANDLE_TIME_AVG (2) ·
A_HOLD_TIME (2) ·
A_HOLD_TIME_AVG (2) ·
A_WRAP_TIME (2) ·
CA_ANSWERS (2) ·
CA_ANSW_MACHINE (2) ·
CA_ATTEMPTS (2) ·
CA_AVG_CPD_TIME_MS (2) ·
CA_AVG_CPD_TRANSFER_TIME_MS (2) ·
CA_BUSY (2) ·
CA_CPD_DIAL_TIME_AVG_MS (2) ·
CA_DIAL_DROPPED (2) ·
CA_FAXMODEM_DETECT (2) ·
CA_NO_ANSWER (2) ·
CA_OVERDIAL (2) ·
CA_PREVIEW_TIME (2) ·
T_ABANDONED (2)
None (4) ·
AG2_AGENT_CAMPAIGN_[*].PREVIEW_TIME (2) ·
AG2_AGENT_GRP_[*].HOLD_TIME (2) ·
AG2_AGENT_QUEUE_[*].WRAP_TIME (2) ·
AG2_AGENT_[*].ENGAGE_TIME or AG2_AGENT_GRP_[*].ENGAGE_TIME (2) ·
AG2_AGENT_[*].HOLD_TIME (2) ·
AG2_CAMPAIGN_[*].ANSWERS (2) ·
AG2_CAMPAIGN_[*].ANSW_MACHINE (2) ·
AG2_CAMPAIGN_[*].ATTEMPTS (2) ·
AG2_CAMPAIGN_[*].BUSY (2) ·
AG2_CAMPAIGN_[*].DIAL_DROPPED (2) ·
AG2_CAMPAIGN_[*].FAXMODEM_DETECT (2) ·
AG2_CAMPAIGN_[*].NO_ANSWER (2) ·
AG2_CAMPAIGN_[*].OVERDIAL (2) ·
AG2_ID_*.ABANDONED (2) ·
Calculated based on the Wrap Time and Wrap Activity metrics. (2)
None (6) ·
Calculated as Engage Time divided by Accepted Agent metrics. (2) ·
Calculated as Handle Time divided by the sum of Accepted Interactions and Received Consultations. (2) ·
Calculated based on the Agent Contact > Preview Time and Agent Contact > Preview metrics. (2) ·
Calculated based on the Contact Attempt > CPD Dial Time and Contact Attempt > CPD Dial metrics. (2) ·
Calculated based on the Contact Attempt > CPD Time and Contact Attempt > CPD metrics. (2) ·
Calculated based on the Contact Attempt > CPD Transfer Time and Contact Attempt > CPD Transfer metrics. (2) ·
Calculated based on the following metrics from the Outbound Contact > Agent Contact folder: Handle Time, Accepted, and Consult Received Accepted. (2) ·
Calculated based on the Hold and Hold Time Activity metrics. (2)
AgentActivityAvgEngageTime (2) ·
AgentActivityAvgHandleTime (2) ·
AgentActivityAvgHoldTime (2) ·
AgentActivityAvgWrapTime (2) ·
AgentActivityEngageTime (2) ·
AgentActivityHoldTime (2) ·
AgentActivityWrapTime (2) ·
BusinessAttributeBACustomerAbandonedWaiting (2) ·
OutboundContactAccepted (2) ·
OutboundContactAcgHandleTime (2) ·
OutboundContactAgentContactAvgPreviewTime (2) ·
OutboundContactAgentContactPreviewTime (2) ·
OutboundContactContactAttemptAnsweringMachineDetected (2) ·
OutboundContactContactAttemptAttempts (2) ·
OutboundContactContactAttemptAvgCPDDialTime (2) ·
OutboundContactContactAttemptAvgCPDTime (2) ·
OutboundContactContactAttemptAvgCPDTransferTime (2) ·
OutboundContactContactAttemptBusyCampaign (2) ·
OutboundContactContactAttemptDialDropped (2) ·
OutboundContactContactAttemptFaxModemDetected (2) ·
OutboundContactContactAttemptNotAccepted (2) ·
OutboundContactContactAttemptOverdial (2)
Showing below up to 6 results in range #1 to #6.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)