Drilldown: GCXI Metric
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None (2) ·
Calculated as the difference between the Transfer Initiated Agent and Transfer Initiated Agent Warm metrics. (2) ·
Calculated as the difference between the Transfer Received Accepted and Transfer Received Accepted Warm metrics. (2) ·
Calculated based on the Conference Accepted Time and Conference Received Accepted metrics. (2) ·
Calculated based on the Transfer Accepted and Transfer Accepted Time metrics, as follows: Transfer Accepted Time / Transfer Accepted (2) ·
Calculated based on the Transfer Accepted Time and Transfer Received Accepted metrics. (2) ·
Calculated based on the Transfer Initiated Time and Transfer Initiated Agent metrics. (2)
AgentActivityAvgConferenceAcceptedHandleTime (2) ·
AgentActivityAvgTransferAcceptedHandleTime (2) ·
AgentActivityAvgTransferInitiatedHandleTime (2) ·
AgentActivityConferenceInitiated (2) ·
AgentActivityTransferAcceptedCold (2) ·
AgentActivityTransferAcceptedWarm (2) ·
AgentActivityTransferInitiatedAgent (2) ·
AgentActivityTransferInitiatedAgentCold (2) ·
AgentActivityTransferInitiatedAgentWarm (2) ·
AgentActivityTransferOffered (2) ·
BusinessAttributeBAConsultsAvgTransferAcceptedHandleTime (2)
Showing below up to 4 results in range #1 to #4.
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