Drilldown: GCXI Metric
Use the filters below to narrow your results.
Agent > Activity (2) ·
Agent > Activity > Queue (2) ·
Agent > Detail > Ixn State (2) ·
Agent > Detail > Session (2) ·
Agent > Detail > State (2) ·
Agent > State and Reason > Interaction State (2) ·
Business Attribute > BA Consults (2) ·
Business Attribute > BA Customer (2) ·
Business Attribute > BA Predictive Routing (2) ·
Callback (2) ·
Callback > Detail (2) ·
Chat (2) ·
Chat Bot (2) ·
Co-browse (2) ·
Designer > Activity (2) ·
Detail > Handling Attempt (2) ·
Detail > Handling Attempt > Handling Predictive Routing (2) ·
Detail > Transfer (2) ·
Outbound Contact (2) ·
Outbound Contact > Agent Contact (2) ·
Outbound Contact > Contact Attempt (2) ·
Queue (2) ·
Queue > Q Consults (2) ·
Queue > Q Customer (2) ·
Queue > Q Customer & Consults (2) ·
Queue > Q Customer & Consults > Abandoned Waiting ST1 (2) ·
Queue > Q Customer & Consults > Accepted Agent ST1 (2) ·
Queue > Queue Predictive Routing (2)
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Showing below up to 20 results in range #1 to #20.
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D
- Draft:PEC-REP/Library/GCXIPRGLibrary/AgentMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Business AttributeMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Chat BotMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/ChatMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerMetrics
D cont.
- Draft:PEC-REP/Library/GCXIPRGLibrary/DetailMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound ContactMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/QueueMetrics