Drilldown: GCXI Metric
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Calculated as the value of the Chat > Messages From Agent metric divided by the value of the Chat > Media Sessions metric. (2) ·
Calculated as the value of the Chat > Messages From Agent Size metric divided by the value of the Chat > Media Sessions metric. (2) ·
Calculated as the value of the Chat > Messages From Customer metric divided by the value of the Chat > Media Sessions metric. (2)
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