Drilldown: GCXI Metric
Use the filters below to narrow your results.
None (2) ·
AG2_CHAT_AGENT.ACCEPTED (2) ·
AG2_CHAT_AGENT.ACCEPTED_LONG (2) ·
AG2_CHAT_AGENT.ACCEPTED_SHORT (2) ·
AG2_CHAT_AGENT.INVITE_ACC_TIME (2) ·
AG2_CHAT_AGENT.INVITE_ACC_TIME_MAX (2) ·
AG2_CHAT_AGENT_*.ACCEPTED_UNIQUE (2) ·
AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_ENGAGE_TIME (2) ·
AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_HOLD_TIME (2) ·
AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_WRAP (2) ·
AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_WRAP_TIME (2) ·
AG2_CHAT_AGENT_*.CONSULT_RECEIVED_ENGAGE_TIME (2) ·
AG2_CHAT_AGENT_*.CONSULT_RECEIVED_HOLD_TIME (2) ·
AG2_CHAT_AGENT_*.CONSULT_RECEIVED_WRAP (2) ·
AG2_CHAT_AGENT_*.CONSULT_RECEIVED_WRAP_TIME (2) ·
AG2_CHAT_AGENT_*.ENGAGE_TIME (2) ·
AG2_CHAT_AGENT_*.FOCUS (2) ·
AG2_CHAT_AGENT_*.FOCUS_TIME (2) ·
AG2_CHAT_AGENT_*.HOLD_TIME (2) ·
AG2_CHAT_AGENT_*.OFFERED (2) ·
AG2_CHAT_AGENT_*.REJECTED (2) ·
AG2_CHAT_AGENT_*.WRAP_TIME (2) ·
AG2_CHAT_AGENT_GRP.ACCEPTED (2) ·
AG2_CHAT_AGENT_GRP.ACCEPTED_LONG (2) ·
AG2_CHAT_AGENT_GRP.ACCEPTED_SHORT (2) ·
AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME (2) ·
AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME_MAX (2) ·
AG2_CHAT_STATS_*.ABANDONED_WAITING_TIME (2)
None (2) ·
Calculated as Chat > Agent > Focus Time divided by Chat > Agent > Accepted Unique. (2) ·
Calculated as the difference between the time when the agent joins the chat and the time when the agent leaves the chat (or the time the chat ends). (2) ·
Calculated as the sum of Chat > Agent > Consult Received Engage Time plus Chat > Agent > Consult Received Hold Time. (2) ·
Calculated as the sum of Chat > Agent > Consult Received Warm Engage Time plus Chat > Agent > Consult Received Warm Hold Time. (2) ·
Calculated as the value of the Chat > Agent > Alert Duration metric divided by the value of the Chat > Agent > Accepted metric. (2) ·
Calculated as the value of the Chat > Agent > Interactions Less Time to Accept metric divided by the value of the Chat > Agent > Accepted metric. (2) ·
Calculated as the value of the Chat > Agent > Interactions LongTime to Accept metric divided by the value of the Chat > Agent > Accepted metric. (2) ·
Calculated as the value of the Chat > Agent > Offered metric divided by the value of the Chat > Agent > Accepted metric. (2)
ChatAgentAbandonedWaitingTime (2) ·
ChatAgentAcceptanceRate (2) ·
ChatAgentAccepted (2) ·
ChatAgentAcceptedUnique (2) ·
ChatAgentAlertDuration (2) ·
ChatAgentAvgDurationforAcceptingInteractions (2) ·
ChatAgentAvgFocusTime (2) ·
ChatAgentcHoldTime (2) ·
ChatAgentConsultReceivedEngageTime (2) ·
ChatAgentConsultReceivedEngageWarmTime (2) ·
ChatAgentConsultReceivedHoldTime (2) ·
ChatAgentConsultReceivedTime (2) ·
ChatAgentConsultReceivedWarmHoldTime (2) ·
ChatAgentConsultReceivedWarmTime (2) ·
ChatAgentConsultReceivedWarmWrap (2) ·
ChatAgentConsultReceivedWarmWrapTime (2) ·
ChatAgentConsultReceivedWrap (2) ·
ChatAgentConsultReceivedWrapTime (2) ·
ChatAgentEngagementHandleTime (2) ·
ChatAgentEngageTime (2) ·
ChatAgentFocusInterval (2) ·
ChatAgentFocusTime (2) ·
ChatAgentInteractionsLessTimetoAccept (2) ·
ChatAgentInteractionsLongTimetoAccept (2) ·
ChatAgentMaxDurationforAcceptingInteractions (2) ·
ChatAgentOffered (2) ·
ChatAgentPercentInteractionsLessTimetoAccept (2) ·
ChatAgentPercentInteractionsLongTimetoAccept (2) ·
ChatAgentRejected (2) ·
ChatAgentWrapTime (2)
Showing below up to 2 results in range #1 to #2.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)