Drilldown: GCXI Metric
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None (2) ·
Calculated based on the Interaction State > Consult Received Time and Summarized State > Active Time metrics. (2) ·
Calculated based on the Interaction State > Engage Time and Summarized State > Active Time metrics. (2) ·
Calculated based on the Interaction State > Hold Time and Summarized State > Active Time metrics. (2) ·
Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics. (2) ·
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. (2) ·
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics. (2)
AgentStateandReasonInteractionStateIxnBusyTime (2) ·
AgentStateandReasonInteractionStateIxnWrapTime (2) ·
AgentStateandReasonInteractionStatePercentConsultReceivedTime (2) ·
AgentStateandReasonInteractionStatePercentEngageTime (2) ·
AgentStateandReasonInteractionStatePercentHoldTime (2) ·
AgentStateandReasonInteractionStatePercentInviteTIme (2) ·
AgentStateandReasonInteractionStatePercentIxnWrapTime (2)
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