Drilldown: GCXI Metric
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None (2) ·
Calculated as Active Time minus Ready and Not-Ready time, divided by the difference between Active and Not-Ready time. (2) ·
Calculated based on the Active Time, Busy Time, Ready Time, Not Ready Time, and Wrap Time Summarized State metrics. (2) ·
Calculated based on the Not Ready Time and Active Time Summarized State metrics. (2) ·
Calculated based on the Other State Time and Active Time Summarized State metrics. (2) ·
Calculated based on the Wrap Time and Active Time Summarized State metrics. (2)
AgentStateandReasonSummarizedStateActiveTime (2) ·
AgentStateandReasonSummarizedStateBusyTime (2) ·
AgentStateandReasonSummarizedStateNotReadyTime (2) ·
AgentStateandReasonSummarizedStateOtherStateTime (2) ·
AgentStateandReasonSummarizedStatePercentNotReadyTIme (2) ·
AgentStateandReasonSummarizedStatePercentOccupancy (2) ·
AgentStateandReasonSummarizedStatePercentOtherStateTime (2) ·
AgentStateandReasonSummarizedStatePercentWrapTIme (2) ·
AgentStateandReasonSummarizedStateReadyTime (2) ·
AgentStateandReasonSummarizedStateWrapTime (2)
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