Drilldown: GCXI Metric
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None (2) ·
Calculated based on the Interaction State > Consult Received Time and Summarized State > Active Time metrics. (2) ·
Calculated based on the Interaction State > Hold Time and Summarized State > Active Time metrics. (2) ·
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics. (2) ·
Calculated based on the Wrap Out Time Interaction State and the Wrap Time Summarized State metrics. (2) ·
Calculated based on the Wrap Time and Active Time Summarized State metrics. (2)
Agent Interaction State (2) ·
Agent Interval Based Report (2) ·
Agent Summarized State (2) ·
Agent Summary Activity Report (Active) (2) ·
Agent Summary Activity Report (Interaction) (2) ·
Agent Utilization (2) ·
Agent Wrap Report (2) ·
Predictive Routing Agent Occupancy (2) ·
Predictive Routing Agent Occupancy Report (Interaction Time) (2) ·
Supervisor Dashboard (2) ·
Task Routing Agent Group Summary Activity (2) ·
Task Routing Agent Summary Activity (2)
AgentStateandReasonInteractionStatePercentConsultReceivedTime (2) ·
AgentStateandReasonInteractionStatePercentHoldTime (2) ·
AgentStateandReasonInteractionStatePercentIxnWrapTime (2) ·
AgentStateandReasonInteractionStatePercentWrapOutTime (2) ·
AgentStateandReasonInteractionStateWrapIn (2) ·
AgentStateandReasonInteractionStateWrapInTime (2) ·
AgentStateandReasonInteractionStateWrapOut (2) ·
AgentStateandReasonInteractionStateWrapOutTIme (2) ·
AgentStateandReasonSummarizedStatePercentWrapTIme (2)
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