Drilldown: GCXI Metric
Use the filters below to narrow your results.
None (2) ·
IA_BUSY_TIME_IXN (2) ·
IA_BUSY_TIME_PCT (2) ·
IA_CONSULT_RECEIVED_TIME_PCT (2) ·
IA_ENGAGE_TIME_PCT (2) ·
IA_HOLD_TIME_PCT (2) ·
IA_INVITE_TIME_PCT (2) ·
IA_NOTACCEPTED (2) ·
IA_NOT_READY_OUT_TIME_PCT (2) ·
IA_NOT_READY_TIME_PCT (2) ·
IA_OCCUPANCY_PCT (2) ·
IA_READY_TIME_PCT (2) ·
IA_STATE_RSN_TIME_NOT_READY_PCT (2) ·
IA_UNKNOWN_STATE_TIME (2) ·
IA_UNKNOWN_STATE_TIME_PCT (2) ·
IA_WRAP_OUT_TIME_PCT (2) ·
IA_WRAP_TIME_IXN_PCT (2) ·
IA_WRAP_TIME_PCT (2)
None (2) ·
Calculated as Active Time minus Ready and Not-Ready time, divided by the difference between Active and Not-Ready time. (2) ·
Calculated as AGT_I_MN_SESS_STATE.ACTIVE_TIME minus AGT_I_MN_SESS_STATE.READY_TIME and AGT_I_MN_SESS_STATE.NOT_READY_TIME, divided by the difference between AGT_I_MN_SESS_STATE.ACTIVE_TIME and AGT_I_MN_SESS_STATE.NOT_READY_TIME. (2) ·
Calculated based on the Active Time, Busy Time, Ready Time, Not Ready Time, and Wrap Time Summarized State metrics. (2) ·
Calculated based on the Agent Score (gpmAgentScore), divided by the total number of interactions where Predictive Routing was active. (2) ·
Calculated based on the Busy Time and Active Time Summarized State metrics. (2) ·
Calculated based on the Interaction State > Consult Received Time and Summarized State > Active Time metrics. (2) ·
Calculated based on the Interaction State > Engage Time and Summarized State > Active Time metrics. (2) ·
Calculated based on the Interaction State > Hold Time and Summarized State > Active Time metrics. (2) ·
Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics. (2) ·
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. (2) ·
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics. (2) ·
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. (2) ·
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. (2) ·
Calculated based on the Not Ready Time and Active Time Summarized State metrics. (2) ·
Calculated based on the Offered Interaction State and AG2_I_AGENT_[*].ACCEPTED_EVENTUALLY metrics. (2) ·
Calculated based on the Other State Time and Active Time Summarized State metrics. (2) ·
Calculated based on the Ready Time and Active Time Summarized State metrics. (2) ·
Calculated based on the the Other State Time and AGT_I_MN_SESS_STATE.ACTIVE_TIME metric. (2) ·
Calculated based on the the Wrap Time and AGT_I_MN_SESS_STATE.ACTIVE_TIME metrics. (2) ·
Calculated based on the Wrap Out Time Interaction State and the Wrap Time Summarized State metrics. (2) ·
Calculated based on the Wrap Time and Active Time Summarized State metrics. (2)
None (2) ·
Agent Interaction State (2) ·
Agent Interval Based Report (2) ·
Agent Not Ready Reason Code Report (2) ·
Agent Not Ready Report (2) ·
Agent Omnichannel Activity Report (2) ·
Agent Summarized State (2) ·
Agent Summary Activity Email Report (2) ·
Agent Summary Activity Report (2) ·
Agent Summary Activity Report (Active) (2) ·
Agent Summary Activity Report (Email) (2) ·
Agent Summary Activity Report (Interaction) (2) ·
Agent Task Dashboard (2) ·
Agent Utilization (2) ·
Agent Wrap Report (2) ·
Predictive Routing Agent Occupancy (2) ·
Predictive Routing Agent Occupancy Dashboard (2) ·
Predictive Routing Agent Occupancy Report (Active Time & Predictive) (2) ·
Predictive Routing Agent Occupancy Report (Active Time and Predictive) (2) ·
Predictive Routing Agent Occupancy Report (Interaction Time) (2) ·
Supervisor Dashboard (2) ·
Task Routing Agent Group Summary Activity (2) ·
Task Routing Agent Summary Activity (2)
AgentStateandReasonInteractionPredictiveRoutingAvgAgentScore (2) ·
AgentStateandReasonInteractionStateIxnBusyTime (2) ·
AgentStateandReasonInteractionStateNotAccepted (2) ·
AgentStateandReasonInteractionStatePercentConsultReceivedTime (2) ·
AgentStateandReasonInteractionStatePercentEngageTime (2) ·
AgentStateandReasonInteractionStatePercentHoldTime (2) ·
AgentStateandReasonInteractionStatePercentInviteTIme (2) ·
AgentStateandReasonInteractionStatePercentIxnWrapTime (2) ·
AgentStateandReasonInteractionStatePercentNotReadyOutTime (2) ·
AgentStateandReasonInteractionStatePercentWrapOutTime (2) ·
AgentStateandReasonSummarizedStateOmniWrapTime (2) ·
AgentStateandReasonSummarizedStateOtherStateTime (2) ·
AgentStateandReasonSummarizedStatePercentBusyTime (2) ·
AgentStateandReasonSummarizedStatePercentNotReadyReasonTIme (2) ·
AgentStateandReasonSummarizedStatePercentNotReadyTIme (2) ·
AgentStateandReasonSummarizedStatePercentOccupancy (2) ·
AgentStateandReasonSummarizedStatePercentOmniOccupancy (2) ·
AgentStateandReasonSummarizedStatePercentOmniOtherStateTIme (2) ·
AgentStateandReasonSummarizedStatePercentOtherStateTime (2) ·
AgentStateandReasonSummarizedStatePercentReadyTIme (2) ·
AgentStateandReasonSummarizedStatePercentWrapTime (2) ·
AgentStateandReasonSummarizedStateWrap (2) ·
AgentStateandReasonSummarizedStateWrapTime (2)
Showing below up to 2 results in range #1 to #2.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)