Drilldown: GCXI Metric
Use the filters below to narrow your results.
None (2) ·
AG2_I_AGENT_*.GPM_ACTIVE (2) ·
AG2_I_SESS_STATE_*.READY_TIME (2) ·
AG2_I_STATE_RSN_*.STATE_RSN (2) ·
Calculated based on AGT_I_MN_SESS_STATE.READY_TIME and AGT_I_MN_SESS_STATE.ACTIVE_TIME metrics. (2) ·
Calculated based on the AGT_I_MN_SESS_STATE.BUSY_TIME and AGT_I_MN_SESS_STATE.ACTIVE_TIME metrics. (2) ·
Calculated based on the AGT_I_MN_SESS_STATE.NOT_READY_TIME and AGT_I_MN_SESS_STATE.ACTIVE_TIME metrics. (2)
None (2) ·
Agent Omnichannel Activity Report (2) ·
Agent Summarized State (2) ·
Agent Summary Activity Email Report (2) ·
Agent Summary Activity Report (Active) (2) ·
Agent Task Dashboard (2) ·
Agent Utilization Report (2) ·
Agent Wrap Report (2) ·
Predictive Routing Agent Occupancy (2) ·
Predictive Routing Agent Occupancy Dashboard (2) ·
Predictive Routing Agent Occupancy Report (Active Time and Predictive) (2) ·
Predictive Routing Agent Occupancy Report (Interaction Time) (2) ·
Supervisor Dashboard (2) ·
Task Routing Agent Group Summary Activity (2) ·
Task Routing Agent Summary Activity (2)
AgentStateandReasonInteractionPredictiveRoutingActive (2) ·
AgentStateandReasonInteractionPredictiveRoutingAvgAgentScore (2) ·
AgentStateandReasonSummarizedStatePercentOmniBusyTime (2) ·
AgentStateandReasonSummarizedStatePercentOmniNotReadyTime (2) ·
AgentStateandReasonSummarizedStatePercentOmniReadyTime (2) ·
AgentStateandReasonSummarizedStatePercentWrapTime (2) ·
AgentStateandReasonSummarizedStateReadyTime (2) ·
AgentStateandReasonSummarizedStateStateReason (2) ·
AgentStateandReasonSummarizedStateWrapTime (2)
Showing below up to 2 results in range #1 to #2.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)