Drilldown: GCXI Metric
GCXI Metric > type:
Interval
& calculation:
Calculated based on the Not Ready Time and Active Time Summarized State metrics.
Use the filters below to narrow your results.
Agent Not Ready Reason Code Report (2) ·
Agent Not Ready Report (2) ·
Agent Summarized State (2) ·
Agent Summary Activity Email Report (2) ·
Agent Summary Activity Report (Active) (2) ·
Agent Task Dashboard (2) ·
Predictive Routing Agent Occupancy (2) ·
Predictive Routing Agent Occupancy Report (Interaction Time) (2) ·
Supervisor Dashboard (2) ·
Task Routing Agent Group Summary Activity (2) ·
Task Routing Agent Summary Activity (2)
Showing below up to 2 results in range #1 to #2.
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