Drilldown: GCXI Metric
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Calculated based on the (Activity > Queue) Invite Time and Invite Queue metrics. (2) ·
Calculated based on the (Agent > Activity > Queue) Transfer Initiated and Accepted metrics. (2) ·
Calculated based on the Business Attribute > Transfer Initiated and Accepted metrics. (2) ·
Calculated based on the Queue > Invite Time and Queue > Invite metrics. (2) ·
Calculated based on the Transfer Initiated and Accepted Activity metrics. (2)
None (4) ·
Agent Group Business Attribute Report (2) ·
Agent Group Interaction Handling Report (2) ·
Agent Performance Dashboard (2) ·
Agent Report (2) ·
Agent Task Dashboard (2) ·
Agent Utilization Email Report (2) ·
Agent Utilization Report (2) ·
Queue Dashboard (2) ·
Queue Report (2) ·
Task Routing Agent Activity (2) ·
Task Routing Agent Group Activity (2)
Showing below up to 6 results in range #1 to #6.
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