Drilldown: GCXI Metric
Use the filters below to narrow your results.
type: (Click arrow to add another value)
mediaType:
dataType:
folder: (Click arrow to add another value)
displaysInFolder:
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
None (2) ·
Q_ABANDONED_INVITE_CC (2) ·
Q_ABANDONED_SHORT_CC (2) ·
Q_ABANDONED_STANDARD_CC (2) ·
Q_ABANDONED_STANDARD_TIME_MAX_CC (2) ·
Q_ABANDONED_TIME_CC (2) ·
Q_ABANDONED_WAIT_CC (2) ·
Q_ACCEPTED_AGENT_CC (2) ·
Q_ACCEPTED_AGENT_THR (2) ·
Q_ACCEPTED_AGENT_TIME (2) ·
Q_ACCEPTED_CC (2) ·
Q_ACCEPTED_OTHER_CC (2) ·
Q_ACCEPTED_THR (2) ·
Q_ACCEPTED_TIME (2) ·
Q_CLEARED_CC (2) ·
Q_CLEARED_TIME_CC (2) ·
Q_DISTRIBUTED_TIME_CC (2) ·
Q_ENGAGE_TIME_CC (2) ·
Q_ENTERED_CC (2) ·
Q_HOLD_CC (2) ·
Q_INVITE_CC (2) ·
Q_INVITE_TIME_CC (2) ·
Q_NOTACCEPTED_CC (2) ·
Q_OFFERED_CC (2) ·
Q_REDIRECTED_CC (2) ·
Q_ROUTED_OTHER_CC (2) ·
Q_STUCK_CC (2) ·
Q_TRANSFER_INIT_AGENT_CC (2) ·
Q_WRAP_CC (2) ·
Q_WRAP_TIME_CC (2)
dbTable:
calculation:
None (2) ·
Calculated as the sum of the Q Customer > Standard Abandoned Waiting Time and Q Consult > Standard Abandoned Waiting Time metrics. (2) ·
Calculated as the sum of the Queue > Abandoned Inviting and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) ·
Calculated as the sum of the Queue > Abandoned Waiting Time and Queue > Q Consults > Consult Abandoned Waiting Time metrics. (2) ·
Calculated as the sum of the Queue > Customer and Consults > Abandoned Inviting and Queue > Customer and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) ·
Calculated as the sum of the Queue > Entered and Queue > Q Consult > Entered metrics. (2) ·
Calculated as the sum of the Queue > Q Customer > Accepted Agent and Queue > Q Consults > Consult Received Accepted metrics. (2) ·
Calculated as the sum of the Queue > Q Customer > Accepted and Queue > Q Consults > Consult Accepted metrics. (2) ·
Calculated as the sum of the Queue > Q Customer > Accepted in Threshold and Queue > Q Consults > Accepted in Threshold metrics. (2) ·
Calculated as the sum of the Queue > Q Customer > Accepted Other and Queue > Q Consults > Accepted Other metrics. (2) ·
Calculated as the sum of the Queue > Q Customer > Clear Time and Queue > Q Consults > Consult Clear Time metrics. (2) ·
Calculated as the sum of the Queue > Q Customer > Cleared and Queue > Q Consults > Cleared metrics. (2) ·
Calculated as the sum of the Queue > Q Customer > Distribute Time and Queue > Q Consults > Distribute Time metrics. (2) ·
Calculated as the sum of the Queue > Q Customer > Distributed and Queue > Q Consults > Distributed metrics. (2) ·
Calculated based on the following metrics from the Queue > Engage Time, Queue > Q Consult > Consult Received Engage Time, and Queue > Q Consult > Consult Received Engage Warm Time. (2) ·
Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics. (2) ·
Calculated based on the Queue > Standard Abandoned Waiting and Queue > Q Consults > Consult Standard Abandoned Waiting metrics. (2) ·
Calculated based on the Queue > Hold, Queue > Q Consults > Consult Received Hold, and Queue > Q Consults > Consult Received Warm Hold metrics. (2) ·
Calculated based on the Queue > Invite Time, Queue > Q Consults > Consult Received Invite Time, and Queue > Q Consults > Consult Received Invite Warm Time metrics. (2) ·
Calculated based on the Queue > Invite, Queue > Q Consults > Consult Received Invite, and Queue > Q Consults > Consult Received Invite Warm metrics. (2) ·
Calculated based on the Queue > Max Abandoned Waiting Time metric. (2) ·
Calculated based on the Queue > Not Accepted and Queue > Q Consults > Consults Redirected metrics. (2) ·
Calculated based on the Queue > Offered and Queue > Q Consult > Consult Offered. (2) ·
Calculated based on the Queue > Q Customer > Redirected and Queue > Q Consults > Consult Redirected metrics. (2) ·
Calculated based on the Queue > Routed Other and Queue > Q Consults > Consult Routed Other metrics . (2) ·
Calculated based on the Queue > Short Abandoned Waiting and Queue > Q Consults > Consult Short Abandoned Waiting metrics . (2) ·
Calculated based on the Queue > Stuck and Queue > Q Consults > Consult Stuck metrics. (2) ·
Calculated based on the Queue > Transfer Initiated Agent and Queue > Q Consults > Consult Transfer Initiated Agent metrics. (2) ·
Calculated based on the Queue > Wrap Time, Queue > Q Consults > Consult Received Wrap Time, and Queue > Q Consults > Consult Received Warm Wrap Time metrics. (2) ·
Calculated based on the Queue > Wrap, Queue > Q Consults > Consult Received Wrap, and Queue > Q Consults > Consult Received Warm Wrap metrics. (2)
usedIn:
cloud:
premise:
project:
notproject:
anchor:
QueueCustomerAndConsultsAbandonedInviting (2) ·
QueueCustomerAndConsultsAbandonedWaiting (2) ·
QueueCustomerAndConsultsAbandonedWaitingTime (2) ·
QueueCustomerAndConsultsAccepted (2) ·
QueueCustomerAndConsultsAcceptedAgent (2) ·
QueueCustomerAndConsultsAcceptedAgentinThreshold (2) ·
QueueCustomerAndConsultsAcceptedinThreshold (2) ·
QueueCustomerAndConsultsAcceptedOthers (2) ·
QueueCustomerAndConsultsAcceptTime (2) ·
QueueCustomerAndConsultsAcceptTimeAgent (2) ·
QueueCustomerAndConsultsCleared (2) ·
QueueCustomerAndConsultsClearTime (2) ·
QueueCustomerAndConsultsDistributed (2) ·
QueueCustomerAndConsultsDistributeTime (2) ·
QueueCustomerAndConsultsEngageTime (2) ·
QueueCustomerAndConsultsEntered (2) ·
QueueCustomerAndConsultsHold (2) ·
QueueCustomerAndConsultsHoldTime (2) ·
QueueCustomerAndConsultsInvite (2) ·
QueueCustomerAndConsultsInviteTime (2) ·
QueueCustomerAndConsultsMaxStandardAbandonedWaitingTime (2) ·
QueueCustomerAndConsultsMaxStandardAbandonedWaitingTimeFmt (2) ·
QueueCustomerAndConsultsNotAccepted (2) ·
QueueCustomerAndConsultsOffered (2) ·
QueueCustomerAndConsultsRedirected (2) ·
QueueCustomerAndConsultsRoutedOther (2) ·
QueueCustomerAndConsultsShortAbandonedWaiting (2) ·
QueueCustomerAndConsultsStandardAbandonedWaiting (2) ·
QueueCustomerAndConsultsTransferInitiatedAgent (2) ·
QueueCustomerAndConsultsWrap (2) ·
QueueCustomerAndConsultsWrapTime (2) ·
QueueQCustomerConsultsStandardAbandonedWaitingTime (2) ·
Stuck (2)
Showing below up to 2 results in range #1 to #2.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)