Drilldown: GCXI Metric
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None (6) ·
Calculated as the difference between Business Attribute > Finished and Finished Response metrics. (2) ·
Calculated as the sum of the Q Customer > Standard Abandoned Waiting Time and Q Consult > Standard Abandoned Waiting Time metrics. (2) ·
Calculated as the sum of the Queue > Abandoned Inviting and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) ·
Calculated as the sum of the Queue > Abandoned Waiting Time and Queue > Q Consults > Consult Abandoned Waiting Time metrics. (2) ·
Calculated as the sum of the Queue > Customer and Consults > Abandoned Inviting and Queue > Customer and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) ·
Calculated based on the (Agent > Activity > Queue) Abandoned Inviting and Offered metrics. (2) ·
Calculated based on the (BA Customer >) Max Abandoned Waiting Time and Standard Abandoned Waiting metrics. (2) ·
Calculated based on the > Q Customer & Consults > Abandoned Waiting ST > Abandoned Waiting ST metric and the value of AG2_QUEUE_ABN_[*].ABANDONED (where is a value between 1 and 20). (2) ·
Calculated based on the Abandoned Inviting and Offered Business Attribute metrics. (2) ·
Calculated based on the Business Attribute > Abandoned Inviting and Offered metrics. (2) ·
Calculated based on the Business Attribute > Abandoned Waiting and Entered metrics. (2) ·
Calculated based on the Business Attribute > Abandoned Waiting Time and Abandoned Waiting metrics. (2) ·
Calculated based on the Business Attribute > Short Abandoned Waiting and Entered with Objective metrics. (2) ·
Calculated based on the Queue > Standard Abandoned Waiting and Queue > Q Consults > Consult Standard Abandoned Waiting metrics. (2) ·
Calculated based on the Queue > Abandoned Inviting and Queue > Q Customer > Offered metrics. (2) ·
Calculated based on the Queue > Abandoned Waiting and Queue > Q Customer > Entered metrics. (2) ·
Calculated based on the Queue > Abandoned Waiting Time and Queue > Abandoned Waiting metrics. (2) ·
Calculated based on the Queue > Max Abandoned Waiting Time and Queue > Standard Abandoned Waiting metrics. (2) ·
Calculated based on the Queue > Max Abandoned Waiting Time metric. (2) ·
Calculated based on the Queue > Short Abandoned Waiting and Queue > Entered metrics. (2) ·
Calculated based on the Queue > Short Abandoned Waiting and Queue > Q Consults > Consult Short Abandoned Waiting metrics . (2)
None (6) ·
Abandon Delay Report (2) ·
Agent Conduct Report (2) ·
Agent Interaction Hierarchy Report (2) ·
Agent Performance Dashboard (2) ·
Agent Report (2) ·
Campaign Summary Report (2) ·
Contact Center Dashboard (2) ·
Contact Center Report (2) ·
Interaction Traffic Group Report (2) ·
Interaction Traffic Report (2) ·
Interaction Volume Business Attribute Report (2) ·
Interaction Volume Business Result Report (2) ·
Pre-Agent Termination Report (2) ·
Predictive Routing Queue Statistics Report (2) ·
Queue Dashboard (2) ·
Queue Outline Report (2) ·
Queue Report (2) ·
Queue Summary Report (2)
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Showing below up to 6 results in range #1 to #6.
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