Drilldown: GCXI Metric
Use the filters below to narrow your results.
Agent (2) ·
Agent > Activity (2) ·
Agent > Activity > Queue (2) ·
Agent > Detail > Ixn State (2) ·
Agent > Detail > Session (2) ·
Agent > Detail > State (2) ·
Agent > Group Membership (2) ·
Agent > State and Reason > Interaction State (2) ·
Agent > State and Reason > Summarized State (2) ·
Business Attribute > BA Consults (2) ·
Business Attribute > BA Customer (2) ·
Business Attribute > BA Predictive Routing (2) ·
Callback (2) ·
Callback > Detail (2) ·
Detail > Handling Attempt (2) ·
Detail > Handling Attempt > Handling Predictive Routing (2) ·
Detail > Transfer (2) ·
Outbound Contact (2) ·
Outbound Contact > Agent Contact (2) ·
Outbound Contact > Contact Attempt (2) ·
Queue (2) ·
Queue > Q Consults (2) ·
Queue > Q Customer (2) ·
Queue > Q Customer & Consults (2) ·
Queue > Q Customer & Consults > Abandoned Waiting ST1 (2) ·
Queue > Q Customer & Consults > Accepted Agent ST1 (2) ·
Queue > Queue Predictive Routing (2)
None (12) ·
Agent > Activity (2) ·
Agent > Activity > Queue (2) ·
Agent > State and Reason > Interaction State (2) ·
Agent > State and Reason > Summarized State (2) ·
Designer > Survey (2) ·
Outbound Contact > Agent Contact (4) ·
Outbound Contact > Contact Attempt (4) ·
Queue > Q Consults (2) ·
Queue > Q Customer (2)
internalMetricID:
None (12) ·
??? (8) ·
T_INVITE_TIME_AVG (4) ·
Q_INVITE_TIME_AVG (4) ·
Q_TRANSFER_INIT_AGENT_PCT (4) ·
T_ABANDONED_INVITE_PCT (4) ·
A_TRANSFER_INIT_AGENT_PCT (4) ·
Q_ABANDONED_INVITE_PCT (4) ·
A_GROUP_COMBINATION (4) ·
T_DATE_TIME_KEY (4) ·
A_CONSULT_RECEIVED_WRAP_TIME_AVG (4) ·
A_CONSULT_RCV_WARM_WRAP_TIME_AVG (4) ·
Q_HANDLE_TIME_AVG (4)
dbTable:
calculation:
usedIn:
anchor:
Showing below up to 12 results in range #1 to #12.
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D
D cont.
- Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound ContactMetrics
- Draft:PEC-REP/Library/GCXIPRGLibrary/QueueMetrics