Drilldown: GCXI Metric
Use the filters below to narrow your results.
None (2) ·
"iWD\Email\Sent" - "iWD\Email\Sent ACK" (2) ·
"iWD\Email\Sent" - "iWD\Email\Sent QA Review" (2) ·
"iWD\Email\Sent" - "iWD\Email\Unsolicited" - "iWD\Email\Agent Reply" - "iWD\Email\Automated Reply" - "iWD\Email\Sent ACK" (2) ·
"iWD\Email\Unsolicited" - "iWD\Email\Unsolicited QA Review" (2) ·
Calculated as iWD > Email > Agent Reply - iWD > Email > Agent Reply QA Review (2) ·
Calculated as iWD > Email > Sent QA Review / iWD > Email > Sent without ACK (2) ·
Sum("CMPL_QA_REVIEW_COUNT") (2) ·
Sum("CMPL_TASK_COUNT Standard Response") (2) ·
Sum("CMPL_TASK_COUNT") (2) ·
Sum("NEW_TASK_COUNT") (2) ·
Sum(IF("iWD\Agent\Interaction Subtype"@"Interaction Subtype" = "OutboundAcknowledgement", "CMPL_TASK_COUNT", 0)) (2) ·
Sum(IF("iWD\Agent\Interaction Subtype"@"Interaction Subtype" = "OutboundNew", "CMPL_QA_REVIEW_COUNT", 0)) (2) ·
Sum(IF("iWD\Agent\Interaction Subtype"@"Interaction Subtype" = "OutboundNew", "CMPL_TASK_COUNT", 0)) (2) ·
Sum(IF("iWD\Agent\Interaction Type"@"Interaction Type" = "Outbound", "CMPL_TASK_COUNT", 0)) (2) ·
SumPendings("TOTAL_PENDING_TASK_COUNT") (2)
iWDEmailAgentReply (2) ·
iWDEmailAgentReplyQAReview (2) ·
iWDEmailAgentReplywithoutQAReview (2) ·
iWDEmailAutomatedReply (2) ·
iWDEmailCompleted (2) ·
iWDEmailNew (2) ·
iWDEmailOther (2) ·
iWDEmailPending (2) ·
iWDEmailPercentSentQAReview (2) ·
iWDEmailSent (2) ·
iWDEmailSentACK (2) ·
iWDEmailSentQAReview (2) ·
iWDEmailSentwithoutACK (2) ·
iWDEmailSentwithoutQAReview (2) ·
iWDEmailStandardResponse (2) ·
iWDEmailUnsolicited (2) ·
iWDEmailUnsolicitedQAReview (2) ·
iWDEmailUnsolicitedwithoutQAReview (2)
Showing below up to 2 results in range #1 to #2.
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