Drilldown: GCXI Metric
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Calculated as the Co-browse first wait time (first Co-browse session start time minus the interaction start time), divided by the number of Co-browse sessions (FIRST_WAIT_TIME / SESSIONS). (2) ·
Calculated as the difference between the beginning of an interaction and the initiation of the first Co-browse session. (2) ·
Calculated as the handle time divided by the number of Co-browse sessions (HANDLE_TIME / SESSIONS). (2)
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